GPC Premier SSAS Limited is committed to providing the highest level of quality and service and observes industry best practice when dealing with all customer-related issues.
We hope that you will never have a reason to complain or be dissatisfied with our service, but we also know that sometimes things do go wrong and we want to put things right as soon as possible.
Complaints can be made in one of the following ways:
GPC Premier SSAS Limited
15th Floor, Brunel House
2 Fitzalan Road
Cardiff
CF24 0EB
When contacting us, please provide the following information:
If your complaint relates to advice you have received in the past, please contact your financial adviser in the first instance.
Our aim is to deal with your complaint as quickly as we can. Once we receive your complaint we will do the following:
We will acknowledge your complaint within 3 working days and provide you with details of who will be dealing with your complaint, and what you can expect next. We aim to resolve complaints as quickly as possible. However, some complaints may be more complex than others and may take time to investigate. If we are unable to resolve your complaint within 8 weeks, we will contact you to explain the current position regarding your complaint.
Once the complaint has been fully investigated with an outcome and action reached, we will send you our final response letter (decision letter). You will also be advised who you can contact if you are unhappy with the final response received.
If you are unhappy with GPC SSAS’s resolution of your existing complaint, you can contact The Pensions Ombudsman and the Money and Pensions Service: at:
The Pensions Ombudsman
Canary Wharf
E14 4PU
Website address:
www.pensions-ombudsman.org.uk
Money and Pensions Service
120 Holborn
London
EC1N 2TD
Website address:
www.maps.org.uk/en
Making a complaint will not prejudice your right to take legal proceedings.
